Refund

I accidentally bought electricity using a meter number belonging to ideal prepaid and on the same day I emailed all the documents required to get a refund and i was told that they do refunds twice in a month on 15th and on the 30th of each and every. Last week i called and i was assured that i will get my refund on the 15th of September. On the 17th of September i called to make a follow up and i was told by Dumisani that the lady responsible for refunds will call me back. She did call me back but was told that they had a system error they couldn’t do refunds on the 15th and she promised to call me on Monday the 20th to give me feedback. Ideal prepaid dnt even bother making a follow up and updating you but as a client i call and spend airtime.