UH
Ursula H

1 reviews | Active since Nov 2020

24 Nov 2020, 22:47

Refund

The call centre followed up promptly and always kept us updated on the progress. Pity the Accounts Dept can't follow suit and cancelled the payment without notifying colleagues- Call Centre had to run after the reason why it was cancelled for unknown reason... I asked for proof of payment, still waiting. Claudia and Divine keep up the good work!

0
Replies (1)
IdealPrepaid
IdealPrepaid's reply25 Nov 2020, 09:32
Official
Dear Ursula

Thank you for taking the time to let us know about your experience.  Claudia is a true star and we are very happy that your refund was processed.   We will email you regarding your proof of payment.

Best regards
IdealPrepaid Management