Poor procedures

<p> i bought a house that had idealpreaid electricity. The previous owne of the house told me to phone ideal prepaid to change ownership which i did but i spoke to 2 different agent who took my number and promised to call back and they never did. After speaking to the 4th agent,she told me that the previous owner should be the one coming to change the ownership. I tried to get her to change the ownership but she was not interested as she had nothing to lose.i pleaded with the consultant that they should not pay the previous owner the august money because it is supposed to come to me,She said i should send an email that proves that i am the rightful owner. i then sent an email on the 22 of August to ideal prepaid with documents proving that i am the new owner. i stated the date i occupy the house . i got a response that everything is change to my name and i will be getting the money for the whole august. The 1st week of september i was not paid the money, When i enquire about it i was told that the money was paid to the previous owner and that i should ask the previous owner to give me the money.</p> <p> </p> <p>This matter was escalated to Anna-Marie Thysse who was so rude. When i told her that the previous owner did not want to change the ownership because she will still benefit from getting the money,Anna-Marie Thysse rudely said that i should have take out the prepaid meter and threw it way. It is not my fault that the money was paid to the wrong person. i was assured that everything is sorted then why should i be the one losing when i am not on breach.</p> <p> </p> <p>i am treated unfairly can someone rectify this?</p> <p> </p> <p> </p>