SN
Sibusiso N
1 reviews | Active since Dec 2024
30 Aug 2026, 17:13
Poor customer service
Case no: *** we had IdealPrepaid install new meters for the complex 2 months back, today my meter stopped working and I was told they don't have technicians available. This is such poor customer service and your product quality is really questionable now since technicians that came to install promised us 24/7 support.
We're a new client and as a first query this is extremely disappointing to say the list.
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IdealPrepaid's replyOfficial
31 Aug 2026, 09:07Dear Sibusiso
Thank you for reaching out to us. We apologise for your poor experience.
We are investigating the matter and will respond asap.
Regards
IdealPrepaid Management
Thank you for reaching out to us. We apologise for your poor experience.
We are investigating the matter and will respond asap.
Regards
IdealPrepaid Management
IdealPrepaid's reply31 Aug 2026, 09:07
Official
Dear Sibusiso
Thank you for reaching out to us. We apologise for your poor experience.
We are investigating the matter and will respond asap.
Regards
IdealPrepaid Management
Thank you for reaching out to us. We apologise for your poor experience.
We are investigating the matter and will respond asap.
Regards
IdealPrepaid Management