BK
Bevan K
1 reviews | Active since May 2019
24 Mar 2024, 19:20
Poor customer service
I purchased an electricity token and 3 hours later have not received it.
I've tried calling the call centre which is supposed to be open daily from 7am to 10pm but nobody answers the telephone no matter which option you choose.
This is not the first time it's happening 😡
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Replies (1)
IdealPrepaid's replyOfficial
24 Mar 2024, 19:23Dear Bevan
We would like to apologise for your poor experience. There could be a number of reasons why your token was not delivered on time. I will get someone to call you immediately.
Please take note for future references that if you cannot get through to the call centre then send an email to ***.
Thank you
IdealPrepaid Management
We would like to apologise for your poor experience. There could be a number of reasons why your token was not delivered on time. I will get someone to call you immediately.
Please take note for future references that if you cannot get through to the call centre then send an email to ***.
Thank you
IdealPrepaid Management
IdealPrepaid's reply24 Mar 2024, 19:23
Official
Dear Bevan
We would like to apologise for your poor experience. There could be a number of reasons why your token was not delivered on time. I will get someone to call you immediately.
Please take note for future references that if you cannot get through to the call centre then send an email to ***.
Thank you
IdealPrepaid Management
We would like to apologise for your poor experience. There could be a number of reasons why your token was not delivered on time. I will get someone to call you immediately.
Please take note for future references that if you cannot get through to the call centre then send an email to ***.
Thank you
IdealPrepaid Management