Poor customer service.

I've spoken to 5 people now from ideal about this meter and my problems with it, it seems to be tampered. One of the people was Sheldon and he was rude and unhelpful, he didn't authenticate me before going into my profile, actually 2 of the 5 didn't authenticate me. He did not seem knowledgeable at all. During the call he mention that the first recharge was September I advised it wasn't so, now feeling worried I asked him to confirm first recharge, instead of advising that the system he was on, which another consultant did, he said that's as far as he could see, which made me very worried. He was busy telling me I don't seem to understand instead of answering my questions. He advised me that he thought another person would be able to assist, how very rude a d extremely unprofessional. From the 4 calls I received no case number. It was only the last person, who assisted which was Tebogo and he was actually calling me about something else. I will write a separate review for him