Pathetic Service for an Basic Necesity

I read all the positive reviews here, which makes me wonder why I have gotten such rotten service? I bought electricity last night and till now have not received my token. I contacted the call centre by "live chat" about 5 hours back, they promised that my problem would be rectified within 10min. Nothing. Used the facility again now when I got home and spoke to Sikhumbuzo Masiko. 1 hour later and he he just disappears from the chat. At the same time I call the call centre. 5min waiting time. They tell me that for some reason my limit on my meter is less than the amount I bought and they would have to reset my "perimeters". They will call be back in a few minutes. Surprise.... no call, in almost an hour.

Fuming here, as im in the dark, and my electricity has been off for half a day. Freezer and fridge hopefully wont be defrosting as I will hold Idealprepaid liable.