PATHETIC SERVICE AND WAY TOO EXPENSIVE

This company is pathetic! It's way too expensive. On the 8th September I bought prepaid water for R100 online from my FNB bank account, I didn't get the token number as I usually do to punch it in the keypad. When I called in the week I was told it was probably a systems error and I was given a token, on punching it in, it showed error, it just refused to work. I then called again and got another agent who advised that error I was getting means the token had already been used and it could only have been used on my keypad. So I asked, since I didn't use it what's the next step, he advised there's nothing they can do. I requested to speak to the manager and he said the manager is busy and requested my phone number which I gave him for the manager to call me back. 2 weeks later I am still waiting for the manager to call me. My meter number is: ***8