IH
Inayath H
1 reviews | Active since Nov 2011
01 Nov 2019, 22:07
Pathetic sales agent
I am a landlord and was interested in a prepaid electricity meter for my back cottage. I submitted my contact detail and got a call from a impolite arrogant agent that basically told me that my business was’nt important because they have many clients they service. All I wanted was a meter and an understanding about installation that they apparent do without touching the electricity which needs an electrician to install.
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Replies (2)0
Replies (2)
IdealPrepaid's replyOfficial
04 Nov 2019, 15:18Dear Inayath H,
We are so sorry for the level of service and/or experience you have received from the agent.
Kindly allow us to make contact with you to find out what had transpired in this regard.
We will be contacting you shortly.
Regards
IdealPrepaid Management
We are so sorry for the level of service and/or experience you have received from the agent.
Kindly allow us to make contact with you to find out what had transpired in this regard.
We will be contacting you shortly.
Regards
IdealPrepaid Management
IdealPrepaid's reply04 Nov 2019, 15:18
Official
Dear Inayath H,
We are so sorry for the level of service and/or experience you have received from the agent.
Kindly allow us to make contact with you to find out what had transpired in this regard.
We will be contacting you shortly.
Regards
IdealPrepaid Management
We are so sorry for the level of service and/or experience you have received from the agent.
Kindly allow us to make contact with you to find out what had transpired in this regard.
We will be contacting you shortly.
Regards
IdealPrepaid Management
IdealPrepaid's replyOfficial
05 Nov 2019, 07:53 Dear Inayath, Our Sales Manager has listened to the call between yourself and the sales agent concerned and we sincerely apologise for the lack of service you received. We will be taking the necessary action against the agent. Your call has now been assigned to our Sales Supervisor who will make urgent contact to properly assist you with your query. Again, we apologies for the manner in which you were treated and we endeavour to improve our service to you. Kind Regards
IdealPrepaid Management
IdealPrepaid Management
IdealPrepaid's reply05 Nov 2019, 07:53
Official
Dear Inayath, Our Sales Manager has listened to the call between yourself and the sales agent concerned and we sincerely apologise for the lack of service you received. We will be taking the necessary action against the agent. Your call has now been assigned to our Sales Supervisor who will make urgent contact to properly assist you with your query. Again, we apologies for the manner in which you were treated and we endeavour to improve our service to you. Kind Regards
IdealPrepaid Management
IdealPrepaid Management