SM
Shishir M
1 reviews | Active since Jan 2022
21 Jan 2022, 23:52
Operations team not flexible on the installation dates
Very inflexible with the dates in scheduling installations. There was no effort to accommodate my genuine request for the installation to happen on a specific date. Although I had 12 days of prior intimation.
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IdealPrepaid's replyOfficial
22 Jan 2022, 08:52Dear Shishir
We would like to apologise for your experience.
We try our utmost to support customers in every regard but at times the Installation may be delayed due to other projects planned, we do advise customers that they can do their own installation with a qualified professional.
However, we will do our best to support you, we have escalated the matter to the Installations Manager so that they can reply to you directly.
Best Regards
IdealPrepaid Management
We would like to apologise for your experience.
We try our utmost to support customers in every regard but at times the Installation may be delayed due to other projects planned, we do advise customers that they can do their own installation with a qualified professional.
However, we will do our best to support you, we have escalated the matter to the Installations Manager so that they can reply to you directly.
Best Regards
IdealPrepaid Management
IdealPrepaid's reply22 Jan 2022, 08:52
Official
Dear Shishir
We would like to apologise for your experience.
We try our utmost to support customers in every regard but at times the Installation may be delayed due to other projects planned, we do advise customers that they can do their own installation with a qualified professional.
However, we will do our best to support you, we have escalated the matter to the Installations Manager so that they can reply to you directly.
Best Regards
IdealPrepaid Management
We would like to apologise for your experience.
We try our utmost to support customers in every regard but at times the Installation may be delayed due to other projects planned, we do advise customers that they can do their own installation with a qualified professional.
However, we will do our best to support you, we have escalated the matter to the Installations Manager so that they can reply to you directly.
Best Regards
IdealPrepaid Management