DP
Dee-Anne Perrow
1 reviews | Active since Dec 2010
29 Jan 2021, 09:17
Old system and bad service
What a stupid system! For over a year now we have been unable to buy prepaid electricity online! We have called and requested assistance and were just told “we are aware of the issue just go to a petrol station and pay cash” clearly this is old system or your staff just don't know how it works.
Helpful (0)
Replies (5)0
Replies (5)
IdealPrepaid's replyOfficial
29 Jan 2021, 11:20Dear Dee-Anne,
We sincerely apologise for any inconvenience caused by this. We can, however, assure you that the system does work extremely well for hundreds of thousands of meters.
We will be in contact with you shortly to find the details out from you and to assist you to the best of our ability.
Kind Regards
IdealPrepaid Management
We sincerely apologise for any inconvenience caused by this. We can, however, assure you that the system does work extremely well for hundreds of thousands of meters.
We will be in contact with you shortly to find the details out from you and to assist you to the best of our ability.
Kind Regards
IdealPrepaid Management
IdealPrepaid's reply29 Jan 2021, 11:20
Official
Dear Dee-Anne,
We sincerely apologise for any inconvenience caused by this. We can, however, assure you that the system does work extremely well for hundreds of thousands of meters.
We will be in contact with you shortly to find the details out from you and to assist you to the best of our ability.
Kind Regards
IdealPrepaid Management
We sincerely apologise for any inconvenience caused by this. We can, however, assure you that the system does work extremely well for hundreds of thousands of meters.
We will be in contact with you shortly to find the details out from you and to assist you to the best of our ability.
Kind Regards
IdealPrepaid Management
DP
Dee-Anne Perrow's updateReviewer Update
03 Feb 2021, 08:33Your system is extremely flawed. just spoke to a consultant and prepaid24, with zero other choice as your online support is shocking and your system to purchase does not work at all. We made two payments to them for a unit under ideal management and you deducted areas twice which they cannot explain to me why. Surprise surprise that no one at Ideal is responding
DP
Dee-Anne Perrow's update03 Feb 2021, 08:33
Reviewer Update
Your system is extremely flawed. just spoke to a consultant and prepaid24, with zero other choice as your online support is shocking and your system to purchase does not work at all. We made two payments to them for a unit under ideal management and you deducted areas twice which they cannot explain to me why. Surprise surprise that no one at Ideal is responding
IdealPrepaid's replyOfficial
03 Feb 2021, 11:50Dear Dee-Anne
Our apologies, i believe that there has been a misunderstanding regarding the fees. One of the support supervisors have been in touch with you today.
We will do our utmost to ensure that your query is resolved.
Best regards
IdealPrepaid Management
Our apologies, i believe that there has been a misunderstanding regarding the fees. One of the support supervisors have been in touch with you today.
We will do our utmost to ensure that your query is resolved.
Best regards
IdealPrepaid Management
IdealPrepaid's reply03 Feb 2021, 11:50
Official
Dear Dee-Anne
Our apologies, i believe that there has been a misunderstanding regarding the fees. One of the support supervisors have been in touch with you today.
We will do our utmost to ensure that your query is resolved.
Best regards
IdealPrepaid Management
Our apologies, i believe that there has been a misunderstanding regarding the fees. One of the support supervisors have been in touch with you today.
We will do our utmost to ensure that your query is resolved.
Best regards
IdealPrepaid Management
DP
Dee-Anne Perrow's updateReviewer Update
03 Feb 2021, 11:55Wayne was great, very helpful and friendly.
I however received another call from someone about 2min ago that gave me some long story about the fee's being something that the owner loads and only the owner can determine the fee's - he actually just trembled on about nothing and was more frustrating than anything else. so in short two different stories on what the fee's were. extremely condescending
I however received another call from someone about 2min ago that gave me some long story about the fee's being something that the owner loads and only the owner can determine the fee's - he actually just trembled on about nothing and was more frustrating than anything else. so in short two different stories on what the fee's were. extremely condescending
DP
Dee-Anne Perrow's update03 Feb 2021, 11:55
Reviewer Update
Wayne was great, very helpful and friendly.
I however received another call from someone about 2min ago that gave me some long story about the fee's being something that the owner loads and only the owner can determine the fee's - he actually just trembled on about nothing and was more frustrating than anything else. so in short two different stories on what the fee's were. extremely condescending
I however received another call from someone about 2min ago that gave me some long story about the fee's being something that the owner loads and only the owner can determine the fee's - he actually just trembled on about nothing and was more frustrating than anything else. so in short two different stories on what the fee's were. extremely condescending
IdealPrepaid's replyOfficial
03 Feb 2021, 12:53Hi Dee- Anne
I will chat to you personally, I believe Wayne should be dealing with your concerns. He is the right person to be helping you.
Regards
IdealPrepaid Management
I will chat to you personally, I believe Wayne should be dealing with your concerns. He is the right person to be helping you.
Regards
IdealPrepaid Management
IdealPrepaid's reply03 Feb 2021, 12:53
Official
Hi Dee- Anne
I will chat to you personally, I believe Wayne should be dealing with your concerns. He is the right person to be helping you.
Regards
IdealPrepaid Management
I will chat to you personally, I believe Wayne should be dealing with your concerns. He is the right person to be helping you.
Regards
IdealPrepaid Management