NM
Nati M
1 reviews | Active since Jul 2015
10 Jul 2015, 08:41
NOT A USER FRIENDLY SERVICE
Hello Peter,<br> <br> I work for a service providing company and I believe in good service now what I'm receiving from IdealPrepaid is not ideal at all. I bought electric units via EFT on the 08/07/15 at 10:27am, now its the 10th and I still don't have the units I paid for. I called in yesterday to find out why aren't I getting my units nothing was communicated with me. This is my first experience and I must say its the worst, its bad enough we go through load-shedding but to add this onto ones life is terrible.
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IdealPrepaid's replyOfficial
10 Jul 2015, 14:04Hello naty1987,
Dear Nati
You contacted our Service department this morning and Arnold and Michael assisted you with your query. You did an EFT with FNB for R100.00. It was explained to you by Michael when you did the initial Registration, it also clearly stipulate on our registration website that FNB transactions should be made to the value of R101 or more to be automated. Please ensure to take this into account with your next purchase.
Dear Nati
You contacted our Service department this morning and Arnold and Michael assisted you with your query. You did an EFT with FNB for R100.00. It was explained to you by Michael when you did the initial Registration, it also clearly stipulate on our registration website that FNB transactions should be made to the value of R101 or more to be automated. Please ensure to take this into account with your next purchase.
IdealPrepaid's reply10 Jul 2015, 14:04
Official
Hello naty1987,
Dear Nati
You contacted our Service department this morning and Arnold and Michael assisted you with your query. You did an EFT with FNB for R100.00. It was explained to you by Michael when you did the initial Registration, it also clearly stipulate on our registration website that FNB transactions should be made to the value of R101 or more to be automated. Please ensure to take this into account with your next purchase.
Dear Nati
You contacted our Service department this morning and Arnold and Michael assisted you with your query. You did an EFT with FNB for R100.00. It was explained to you by Michael when you did the initial Registration, it also clearly stipulate on our registration website that FNB transactions should be made to the value of R101 or more to be automated. Please ensure to take this into account with your next purchase.