MB
Mariette B
1 reviews | Active since Mar 2023
27 Mar 2023, 05:46
No service
I am furious...we made payment on the 25th..sent proof of payment..it is 27th..still no token..after numerous calls also......
Helpful (0)
Replies (3)0
Replies (3)
IdealPrepaid's replyOfficial
27 Mar 2023, 07:06Dear Marriette Botha
We will have one of our supervisors contact you immediately to assist. I would like to apologise for this inconvenience, we will investigate what transpired and provide feedback too.
Best regards
IdealPrepaid Management
We will have one of our supervisors contact you immediately to assist. I would like to apologise for this inconvenience, we will investigate what transpired and provide feedback too.
Best regards
IdealPrepaid Management
IdealPrepaid's reply27 Mar 2023, 07:06
Official
Dear Marriette Botha
We will have one of our supervisors contact you immediately to assist. I would like to apologise for this inconvenience, we will investigate what transpired and provide feedback too.
Best regards
IdealPrepaid Management
We will have one of our supervisors contact you immediately to assist. I would like to apologise for this inconvenience, we will investigate what transpired and provide feedback too.
Best regards
IdealPrepaid Management
MB
Mariette B's updateReviewer Update
27 Mar 2023, 08:14Thank you but i am not available for phone calls..we just need the token to be sent immediately..we were without water the whole weekend...i am one of the 166000 tax payers..and we pay for services that do not exist...
MB
Mariette B's update27 Mar 2023, 08:14
Reviewer Update
Thank you but i am not available for phone calls..we just need the token to be sent immediately..we were without water the whole weekend...i am one of the 166000 tax payers..and we pay for services that do not exist...
IdealPrepaid's replyOfficial
27 Mar 2023, 08:19Hi Mariette
Yes my the supervisor tried to get hold of you today. We will arrange your token this morning, I see the purchase was made from an FNB account to our Capitec account, this delays processing due to bank clearances, please use same bank to bank processing going forward for immediate token delivery.
Apologies for the inconvenience caused.
IdealPrepaid management
Yes my the supervisor tried to get hold of you today. We will arrange your token this morning, I see the purchase was made from an FNB account to our Capitec account, this delays processing due to bank clearances, please use same bank to bank processing going forward for immediate token delivery.
Apologies for the inconvenience caused.
IdealPrepaid management
IdealPrepaid's reply27 Mar 2023, 08:19
Official
Hi Mariette
Yes my the supervisor tried to get hold of you today. We will arrange your token this morning, I see the purchase was made from an FNB account to our Capitec account, this delays processing due to bank clearances, please use same bank to bank processing going forward for immediate token delivery.
Apologies for the inconvenience caused.
IdealPrepaid management
Yes my the supervisor tried to get hold of you today. We will arrange your token this morning, I see the purchase was made from an FNB account to our Capitec account, this delays processing due to bank clearances, please use same bank to bank processing going forward for immediate token delivery.
Apologies for the inconvenience caused.
IdealPrepaid management