No feedback from the call agent

I registered with Ideal Prepaid on 4/12/15 and bought prepaid using absa to absa .The lady with the name of Portia called to ask if I have recieved a ref for my registration and asked if I have made payment.I told her I recieved ref and made the payment. She said my payment does not reflect ,however she will get back to me. Later that day she said she still cant see my payment.She promised to call the following day and she didnt. Last week I called and the guy I spoke to said Portia is not in her desk but he will leave a note on her desk. She never called . Yestday I called again and I got hold of her and she said she still cant see my payment ,she will speak to the lady who reconciles/deals with bank statement and she will call after 10 minutes ,today I am still waiting . In the meantime I have to buy prepaid else where whilst this lady is still reconciling