My never ending struggle with ideal prepaid

This is probably my third complaint this year alone. Again, I have done two payments without receiving a code, then I email the call centre my proof of payments and here I again sit and wait. Again terrible service, I would rather deal with government departments who actually offer better service (who would have thought). I will probably receive a hundred phone calls again after this complaint! I don't care that you have NOW solved the problem! There shouldn't be a problem in the first place. Again worst service and system ever