RB
Robert B
1 reviews | Active since Jun 2019
07 Jun 2019, 13:38
Misled. Misrepresentation. Wrong promises.
This company promised me that they will be able to install a meter for me in one of my flats in Kimberley. They quoted me and made me pay, only to inform me days later that they do not install in Kimberley at all. I have been misled. No attempt has been made to find an electrician or to rectify the problem. Now I am struggling to get my money back from them.
Helpful (0)
Replies (1)0
Replies (1)
IdealPrepaid's replyOfficial
07 Jun 2019, 14:20 Dear Mr Bode, We sincerely apologise for accepting your payment prior to confirming we have an installer in Kimberley. The sales agent concerned has been taken to task for this. However, as soon as we received the documentation, the installations department have been attempting to source an independent contractor in Kimberley to attend to the installation of the meter, noting that we first have to vet any prospective electricians as we do not want to send an unregistered or unqualified electrician to attend to the work. With regards to your refund, we only received an email from you a few minutes ago requesting a refund for the meter and installation, which we are happy to assist with, so I’m unsure why you are claiming to be struggling to get a refund from us. As stated to you in my email of this afternoon, the matter has been escalated to the Stock department so that we can arrange an urgent refund. We have your banking account details, per your email and will keep you updated as to when the refund will be processed. Kind Regards
IdealPrepaid Management
IdealPrepaid Management
Best regards,
IdealPrepaid's reply07 Jun 2019, 14:20
Official
Dear Mr Bode, We sincerely apologise for accepting your payment prior to confirming we have an installer in Kimberley. The sales agent concerned has been taken to task for this. However, as soon as we received the documentation, the installations department have been attempting to source an independent contractor in Kimberley to attend to the installation of the meter, noting that we first have to vet any prospective electricians as we do not want to send an unregistered or unqualified electrician to attend to the work. With regards to your refund, we only received an email from you a few minutes ago requesting a refund for the meter and installation, which we are happy to assist with, so I’m unsure why you are claiming to be struggling to get a refund from us. As stated to you in my email of this afternoon, the matter has been escalated to the Stock department so that we can arrange an urgent refund. We have your banking account details, per your email and will keep you updated as to when the refund will be processed. Kind Regards
IdealPrepaid Management
IdealPrepaid Management
Best regards,