Inefficient and irrational water service

After about 6 days of no water, with 3 days of back-and-forth with IdealPrepaid, they have now made it a consumer’s problem that the company’s installer, when they evvvventually installed that new prepaid meter, did not do the very basic: register the new meter. And then as I complained that I couldn't reload since the meter is unregistered, one of the agents inferred that installing but not registering, is company’s policy. This after Aubrey called me a day before my complaint to check if the metre is working and I said yes. Was it working *******ly then, seeing it was not registered?

One had to be inconvenienced because of such inefficiency and irrationality on a basic process - registering a new meter when it was installed. I will leave the conduct of the call centre for another day, today’s lesson is focused: if you really take seriously, your need for water where and when it matters the most in this cold, I advise you to not touch this company - not even with a 10-metre pole. In a space of 2 weeks, 6 waterless nights and counting... beat that!