Idealprepaid is a joke

I recently moved into a complex that has pre paid meters. I have never ever used one before. My electricity has always been just less than R500 a month and that is for myself and my 3 girls. I now move and in the first month not even at the end of the month I have paid R1100 in electricity. It has gotten so bad that I walk around with a torch rather than put lights on. I don't have any appliances that I use except washing machine that I use once a week and I am not even at home on the weekends.

I spoke to the body corporate Rozardt from Abreal properties who put me in contact with a man named Larry. It took 3 weeks for them to eventually agree to come and have a look at my meter. A man called decent came on Saturday to have a look. I left the key with security and asked him to call me when he was here. He didn't call, no report received and no correspondence. I again contact Rozardt and decent eventually mailed to say he did come and the report is that the meter is fine. I asked to see the report and they are unwilling to give it to me.

I am a single mum of 3 girls and I am a teacher. I pay 7400 rent a month and now over R1100 for electricity yet I am hardly home and no one will help. I have never ever paid this price before. I am now living in a complex where I can hardly switch my electricity box on as I can't afford to use it.

It took me speaking to 4 people to even get some sort of clarity on this issue and now no one will help. Something is wrong.

I hate ideal prepaid they are useless