rR
rosetalane R
1 reviews | Active since Jan 2017
12 Sept 2020, 23:30
Ideal Prepaid
<div>Good day
I bought electricity on the 10th Sep around 18:00 PM. Tonight being 12th Sep at 23:16 PM electricity is finished. This is very upsetting and don't understand how this can be possible.
Someone ease explain toe what's going on. Normally R500 would last me 15 days then it reduced to 10 days and now its 2 days. What is going on. (Screaming).</div>
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IdealPrepaid's replyOfficial
13 Sept 2020, 09:23Dear Rose
We are extremely sorry to hear about your frustration.
Please take note that IdealPrepaid does not determine the rate that you are paying, it is determined by the landlord/managing agents and/or the body corporate.
We therefore recommend that you speak to your landlord regarding the rates you are paying. We, unfortunately, have no control over the usage/tariff/costs set.
We are also willing to facilitate the conversation between you and your landlord, if you would like us to do that then please provide us with your meter number.
Kind Regards
IdealPrepaid Management
We are extremely sorry to hear about your frustration.
Please take note that IdealPrepaid does not determine the rate that you are paying, it is determined by the landlord/managing agents and/or the body corporate.
We therefore recommend that you speak to your landlord regarding the rates you are paying. We, unfortunately, have no control over the usage/tariff/costs set.
We are also willing to facilitate the conversation between you and your landlord, if you would like us to do that then please provide us with your meter number.
Kind Regards
IdealPrepaid Management
IdealPrepaid's reply13 Sept 2020, 09:23
Official
Dear Rose
We are extremely sorry to hear about your frustration.
Please take note that IdealPrepaid does not determine the rate that you are paying, it is determined by the landlord/managing agents and/or the body corporate.
We therefore recommend that you speak to your landlord regarding the rates you are paying. We, unfortunately, have no control over the usage/tariff/costs set.
We are also willing to facilitate the conversation between you and your landlord, if you would like us to do that then please provide us with your meter number.
Kind Regards
IdealPrepaid Management
We are extremely sorry to hear about your frustration.
Please take note that IdealPrepaid does not determine the rate that you are paying, it is determined by the landlord/managing agents and/or the body corporate.
We therefore recommend that you speak to your landlord regarding the rates you are paying. We, unfortunately, have no control over the usage/tariff/costs set.
We are also willing to facilitate the conversation between you and your landlord, if you would like us to do that then please provide us with your meter number.
Kind Regards
IdealPrepaid Management