JB
Jaco B
1 reviews | Active since Apr 2019
30 Apr 2019, 17:33
Ideal prepaid ********l actions
Herewith I would like to.warn other User against This Company. 1. They will level ********l.charges like outstanding house rent against Your electricity acount. FACT; they did it with me and I have the receipts to verify it. 2. They not Registered at Nersa. 3. They not Registered by the EABSA to act as Estate Agents. 4. A Contract where the Tenant is not Informed and agreed to be a party to between a Landlord and a Tennant and IDEAL Prepaid is not binding on a tenant. 5. Any fees levied without Your Agreement is thus ********l. I will.within the next few days institute legal proceedings against My Landlord PJ Engelbrecht and Ideal prepaid and will.keep consumers updated I will also ad this review on google.
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IdealPrepaid's replyOfficial
02 May 2019, 17:00Dear Mr Jaco Buitendag,
We consider the issues you raised irrelevant and we are not intending to be drawn into an emotive issue fueled by a dispute you may have with your Landlord. Seems like you are blaming the ambulance manufacturer because traffic prevented it from arriving on time.
We will try once again to explain our position and shall thereafter refrain from participating further in this forum.
We try our utmost to mediate and where possible resolve issues between Tenants and Landlords.
As previously explained in our letter to you, we are a technology company providing facilities for managing utilities such as electricity to Landlords and Municipalities. Our services and web portal allows Landlords to bill for services and manage various aspects of their property. We also provide monitoring tools and payment facilities to Tenants where applicable and it is in our best interest to keep both Landlords and Tenants happy. We do not unilaterally set rates or debit tenant accounts as this is configurable and determined by the Landlord in accordance with his/her arrangement with their tenant.
We are certified by the relevant technical authorities and we provide services to more than 100 000 households.
Landlords love our services because it prevents headaches resulting from non paying tenants. We encourage our Landlord clients to act transparently with their tenants as this prevents billing disputes. We operate 365 days a year until 10pm daily to ensure that Tenants (like yourself) get the best service and to resolve any technical issues.
Kind Regards
IdealPrepaid
Kind Regards
IdealPrepaid
IdealPrepaid's reply02 May 2019, 17:00
Official
Dear Mr Jaco Buitendag,
We consider the issues you raised irrelevant and we are not intending to be drawn into an emotive issue fueled by a dispute you may have with your Landlord. Seems like you are blaming the ambulance manufacturer because traffic prevented it from arriving on time.
We will try once again to explain our position and shall thereafter refrain from participating further in this forum.
We try our utmost to mediate and where possible resolve issues between Tenants and Landlords.
As previously explained in our letter to you, we are a technology company providing facilities for managing utilities such as electricity to Landlords and Municipalities. Our services and web portal allows Landlords to bill for services and manage various aspects of their property. We also provide monitoring tools and payment facilities to Tenants where applicable and it is in our best interest to keep both Landlords and Tenants happy. We do not unilaterally set rates or debit tenant accounts as this is configurable and determined by the Landlord in accordance with his/her arrangement with their tenant.
We are certified by the relevant technical authorities and we provide services to more than 100 000 households.
Landlords love our services because it prevents headaches resulting from non paying tenants. We encourage our Landlord clients to act transparently with their tenants as this prevents billing disputes. We operate 365 days a year until 10pm daily to ensure that Tenants (like yourself) get the best service and to resolve any technical issues.
Kind Regards
IdealPrepaid
Kind Regards
IdealPrepaid