1 reviews | Active since Sept 2018
Ideal Prepaid SA and lack of customer service
We got a prepaid water meter last week Monday
The meter was leaking and defective - We had paid for water
For 3 days in one week we have not have water
The defective meter has been replaced but we still don't have water
The leak is apparently fixed
We reloaded for more water today but because the meter isn't registered we still don't have water
I have contacted the company on several occasions almost every day several times a day and NO ONE gets back to me even though they commit to getting back to me
I have tried again this morning and after discussing this with several staff members the phone to the 'correct' person seems busy/disconnected
And again I have no water for a family of 5 people as well as servants
We have still not been reimbursed for the water leakage
Dear ColleenFrost,
It is with great concern that we received your complaint letter about the lack of customer service you experienced recently.
Please give us the opportunity to speak to all the relevant staff members involved in this matter, as to find the solution for you.
We at IdealPrepaid pride ourselves in keeping our customers satisfied and in that, we will definetely give you the feedback that you deserve.
We will get back to you shortly as we are aware that this is an urgent matter.
Kind Regards
IdealPrepaid Management
Dear ColleenFrost,
It is with great concern that we received your complaint letter about the lack of customer service you experienced recently.
Please give us the opportunity to speak to all the relevant staff members involved in this matter, as to find the solution for you.
We at IdealPrepaid pride ourselves in keeping our customers satisfied and in that, we will definetely give you the feedback that you deserve.
We will get back to you shortly as we are aware that this is an urgent matter.
Kind Regards
IdealPrepaid Management
Dear ColleenFrost,
After a short investigation, we acknowledge the fact that we have replaced this meter and after speaking to our installer, he advised that the leak was not large, therefore he loaded a replacement token of 1000 liters on the 10th of September as to compensate for the leakage.
By now you should have received your token that you purchased, as the meter was registered for online purchasing by one of the Service Agents.
Going forward we trust that you will not experience anymore problems, if you do however, please never hesistate to make contact with us as we strive for excellence.
We sincerely apologise for the unsatisfied experience and hope to make it a positive one from now on.
Kind Regards
IdealPrepaid Management
Dear ColleenFrost,
After a short investigation, we acknowledge the fact that we have replaced this meter and after speaking to our installer, he advised that the leak was not large, therefore he loaded a replacement token of 1000 liters on the 10th of September as to compensate for the leakage.
By now you should have received your token that you purchased, as the meter was registered for online purchasing by one of the Service Agents.
Going forward we trust that you will not experience anymore problems, if you do however, please never hesistate to make contact with us as we strive for excellence.
We sincerely apologise for the unsatisfied experience and hope to make it a positive one from now on.
Kind Regards
IdealPrepaid Management