Ideal Prepaid not aligned with Human Rights

Since Thursday we have been stuck with no water thanks to a faulty machine of Ideal, let's not forget the Humans Right Act 1996, the access to clean water and sanitation. Even though this right is being overlooked, there still seems to be a game to be played, where you phone everyday and a new consultant answers and has no idea of the trouble we ha e to go through and keeps shifting to another consultant. I am still awaiting a call from Thulani, expressing the outcome, I am still awaiting a technician since yesterday, as a manager committed that there would be one by my premises today(Sunday 25 July) I am still awaiting for a response, this is truly embarrassing as the level of service has affected even the smallest of enterprises, denying a basic human right because, it doesn't affect them!