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Nomzamo N
1 reviews | Active since Dec 2016
19 Mar 2025, 12:47
Ideal prepaid does not want to refund me
I loaded electricity of 4000 by mistake and was promised a refund that it will be processed on the 15th and on the 15th I was old it will be done on the 17th an today is the 19th no refund been done. Emails are not answered and agents on live chat leave do not reply or end the chat when I mention my refund and another agent promised to call me back it's after 2 hours no call back. It has been a nightmare dealing with ideal prepaid . Please refund me my money or should I come to the offices to receive my money
Helpful (0)
Replies (4)0
Replies (4)
IdealPrepaid's replyOfficial
19 Mar 2025, 13:00Dear Nomzamo
We do apologise for the delay. Whilst we do our very best to attend to refunds as soon as possible, there are sometimes delays in the process. With many institutions the wait period is over 30 days, especially when the error was not on the companies side, our staff tried to push your refund to a sooner date, to assist you. We humbly apologise for the service that you experienced, and we will investigate your claims on no replies, and address where necessary.
Your refund was sent for processing and should be paid today,
Regards
IdealPrepaid Management
We do apologise for the delay. Whilst we do our very best to attend to refunds as soon as possible, there are sometimes delays in the process. With many institutions the wait period is over 30 days, especially when the error was not on the companies side, our staff tried to push your refund to a sooner date, to assist you. We humbly apologise for the service that you experienced, and we will investigate your claims on no replies, and address where necessary.
Your refund was sent for processing and should be paid today,
Regards
IdealPrepaid Management
IdealPrepaid's reply19 Mar 2025, 13:00
Official
Dear Nomzamo
We do apologise for the delay. Whilst we do our very best to attend to refunds as soon as possible, there are sometimes delays in the process. With many institutions the wait period is over 30 days, especially when the error was not on the companies side, our staff tried to push your refund to a sooner date, to assist you. We humbly apologise for the service that you experienced, and we will investigate your claims on no replies, and address where necessary.
Your refund was sent for processing and should be paid today,
Regards
IdealPrepaid Management
We do apologise for the delay. Whilst we do our very best to attend to refunds as soon as possible, there are sometimes delays in the process. With many institutions the wait period is over 30 days, especially when the error was not on the companies side, our staff tried to push your refund to a sooner date, to assist you. We humbly apologise for the service that you experienced, and we will investigate your claims on no replies, and address where necessary.
Your refund was sent for processing and should be paid today,
Regards
IdealPrepaid Management
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Nomzamo N's updateReviewer Update
19 Mar 2025, 13:02Ideal prepaid is ****ming me my money I am chatting to khanyisile telling me it is processed today everyday they are processing it I never get my money
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Nomzamo N's update19 Mar 2025, 13:02
Reviewer Update
Ideal prepaid is ****ming me my money I am chatting to khanyisile telling me it is processed today everyday they are processing it I never get my money
NN
Nomzamo N's updateReviewer Update
19 Mar 2025, 13:09You sound like you are doing me a favour here. I called in an was helped by a nice agent and was promise refunds are done on the 15th an the 15th is weekend so it will done 17th and there was a delay on the 17th and I have it in black and white on emails that it was processed yesterday it will reflect on my account this morning. I followed up this morning via emails and no response. So again don't make it look like you are doing me a favour because I made an error on my end. You promised me and no response is what getting me frustrated
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Nomzamo N's update19 Mar 2025, 13:09
Reviewer Update
You sound like you are doing me a favour here. I called in an was helped by a nice agent and was promise refunds are done on the 15th an the 15th is weekend so it will done 17th and there was a delay on the 17th and I have it in black and white on emails that it was processed yesterday it will reflect on my account this morning. I followed up this morning via emails and no response. So again don't make it look like you are doing me a favour because I made an error on my end. You promised me and no response is what getting me frustrated
IdealPrepaid's replyOfficial
19 Mar 2025, 13:40Hi Nomzamo
I said that we apologise for the delay, and will send you an email shortly to confirm payment.
Thank you
IdealPrepaid Management
I said that we apologise for the delay, and will send you an email shortly to confirm payment.
Thank you
IdealPrepaid Management
IdealPrepaid's reply19 Mar 2025, 13:40
Official
Hi Nomzamo
I said that we apologise for the delay, and will send you an email shortly to confirm payment.
Thank you
IdealPrepaid Management
I said that we apologise for the delay, and will send you an email shortly to confirm payment.
Thank you
IdealPrepaid Management