I recently had a mixed experience with IdealPrepaid

I recently had a mixed experience with IdealPrepaid. The live chat feature proved invaluable, and I was initially advised to use the EFT method for purchasing electricity, which offered a better rate than third-party banking apps. On my first day, I spoke with Kgomotso, who was incredibly helpful and provided clear instructions. I followed those instructions and purchased the electricity, sending my proof of payment to the designated WhatsApp number. Unfortunately, nothing happened, and my attempts to follow up were ignored, which was frustrating. The next day, I connected with Steven, who quickly resolved my issue in just 15 minutes. This made me question why my first interaction hadn’t gone as smoothly. I want to extend my gratitude to both Steven and Kgomotso for their exceptional customer service—they truly deserve a 10 out of 10