Highly disappointed in Service with no action taken from Ideal Prepaid

Highly disappointed in the service with no action that was taken to resolve the issue still at hand. My tenant has been without power for 4 days due to Ideal Prepaid breaker in unit faulty and not supplying power to lights, plugs and geyser. Myself and my Husband including the managing agents has been trying to get someone to come out for technician to come and check the breaker and replace if necessary. We spoke to multiple people, Mongezi made us do couple of tests on the prepaid meter that did not help, Larry Bloch has sent emails to a person Jody who is never contactable, no one is coming to solve the issue. This is ridiculous as company and very poor service, we paid personal electrition to come do fault finding and confirmed that the issue is at the box that's suppose to power the Ideal Prepaid box. How can company not come out for his, if we start fiddling with their box it's a fire hazard. Please know that we are not leaving this issue here. Our tenenant is threatening to move out due to inconvenience.

Please have the issue resolved by no later than today.