Frustrating Experience – Incorrect Advice, Delays, and Poor Communication

I reported an issue with the water meter in my apartment after my tenant complained that water was draining quickly and the meter kept showing an error. I was initially told that there was no issue and that my tenant simply needed to input a code. He did this multiple times, but the problem continued.

Eventually, I was told the meter needed to be replaced. I paid for the replacement, but it took weeks for them to respond. When they finally arrived, I was told they couldn't replace the meter because it was in a location they couldn’t access—despite the fact that they were the ones who installed it there in the first place.

After that, there was a long period of silence. I was told that they were “negotiating” with the building manager, but no one explained what exactly was being negotiated or how it affected the resolution of the issue. There was no communication or clear path forward.

Eventually, they informed me that they would replace the battery instead of the meter. That part was done without much delay.

Now, after all the incorrect advice, misdiagnosis, and poor communication, I’m following up on my refund—only to be told I have to wait until the 15th because everything has already been processed. When I call, I’m told only the manager can advise on the refund, and again, there is no urgency or ownership from their side.

Absolutely Attrocious service. My experience has been extremely frustrating, marked by poor communication, incorrect guidance, and a lack of urgency in resolving complaints.