CH
Chris H
1 reviews | Active since Nov 2012
24 Jul 2020, 19:36
Extremely poor customer service
I would not recommend this company to anyone. I am a landlord, I use their service for my granny flat for prepaid electricity. They charge the tenant the incorrect amount (R0. 30 per unit too little), when enquiring about it the agent did not want too listen to a word that I said and kept interrupting me while trying to explain the situation to them. It is extremely poor service and i would rather recommend another company. It was the 1st time in 2 years that I actually looked at my statement from them and only realised now how many Thousands of Rands I have lost due to their incompetence.
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IdealPrepaid's replyOfficial
26 Jul 2020, 19:53Dear Sir,
It is unfortunate that you feel this way and we assure you we try our utter best to give a good service to our customers.
The Service Manager, Amedeo Milo, will be making contact with you to find out who the agent was you spoke too and how we can rectify and hopefully salvage the customer relation.
Kind Regards
IdealPrepaid Management
It is unfortunate that you feel this way and we assure you we try our utter best to give a good service to our customers.
The Service Manager, Amedeo Milo, will be making contact with you to find out who the agent was you spoke too and how we can rectify and hopefully salvage the customer relation.
Kind Regards
IdealPrepaid Management
IdealPrepaid's reply26 Jul 2020, 19:53
Official
Dear Sir,
It is unfortunate that you feel this way and we assure you we try our utter best to give a good service to our customers.
The Service Manager, Amedeo Milo, will be making contact with you to find out who the agent was you spoke too and how we can rectify and hopefully salvage the customer relation.
Kind Regards
IdealPrepaid Management
It is unfortunate that you feel this way and we assure you we try our utter best to give a good service to our customers.
The Service Manager, Amedeo Milo, will be making contact with you to find out who the agent was you spoke too and how we can rectify and hopefully salvage the customer relation.
Kind Regards
IdealPrepaid Management