MM
Marle M

1 reviews | Active since Mar 2021

27 Jun 2023, 07:12

Do not use

Worst company ever! I have been renting a house since January 2023 that have their prepaid meter installed. Not once have I received my electricity voucher without having to phone. If I don't phone I don't get it.

They are always sorry for the inconvenience and will escalate the problem...but nothing gets done. The problem remains. It more than Municipality electricity. I use to pay up to R700 a month, now it's R2500+ and I'm almost never home everything is switched off, only the fridge is running.

The units are never the same even if you buy the same amount between today and tomorrow. You pay a 10% fee and tax everytime.... and then you need to phone to get the voucher, so include airtime into your calculations

0
Replies (4)
IdealPrepaid
IdealPrepaid's reply27 Jun 2023, 07:28
Official
Hi Marle

We humbly apologize for the experience you received.

Please note that we are investigating the matter and we will get back to you at our earliest convenience.


Ideal Prepaid Management.
IdealPrepaid
IdealPrepaid's reply29 Jun 2023, 10:27
Official
Dear Marle

I sent you a detailed response via email two days ago.  I trust it answers some of your concerns and assists you with future purchases.  If you have any concerns please respond to the email sent.

Regards
IdealPrepaid Management
MM
Marle M's update05 Jul 2023, 14:48
Reviewer Update
Thanks I have received the email and responded in kind.
IdealPrepaid
IdealPrepaid's reply08 Jul 2023, 08:47
Official
Thank you