Disgusting service and a *******

We have a prepaid electricity meter from Ideal Prepaid for almost a month now. Advertised on the Web as \free prepaid electricity"- definitely not in South Africa! We get ********** with the tariff rate. Only 55 units for R100 which includes an extra R14 charge for who knows what! We have put in R800 in 2 weeks and that's with us using a gas stove and switching off all appliances when not in use and we are not at home during the day. We shower once a day also. The only appliance running constantly is the fridge. I just bought a prepaid voucher and the USSD code us not working. I phoned the call centre and wa told the mobile networks are down on their side so I must wait until it comes back on for them....and they are not sure how long and when. I asked the call centre guy if that is my problem as I have a 3 month old baby and I am sitting in the dark. He responded \""thank you very much for your call sir\"". I asked for his name and he refused and stopped talking. This is the service in this country! With a don't care a damp attitude. Pathetic!!!! People be warned about IDEAL PREPAID. """