TK
Thandy K
1 reviews | Active since Feb 2012
11 Feb 2019, 15:30
Bunch of ******* and ********
I have recently moved to a bachelor pad and the amount of electricity I am spending is ridiculously high, I spend three times the amount I would pay from where I was previously staying. The rate cost twice more than they should, the electricity just finishes without being used. Over the weekend i switched off everything, even the main switch yet the electricity was still dropping very fast. like 10 units within 30 minutes without switching any thing on. Who is using this electricity? Ideal is just a bunch of ******** and ******* *****ing our money. Fooling everyone including the landlords.
Helpful (0)
Replies (3)0
Replies (3)
IdealPrepaid's replyOfficial
11 Feb 2019, 15:51Dear thandykh,
We are extremely sorry to hear about your experience with us.
Please take note that IdealPrepaid does not determine the rate that you are paying, but the landlord/managing agents and/or the body corporates.
We therefore recommend that you speak to your landlord regarding the rates you are paying. We, unfortunately, have no control over the usage and am unable to take anything from you as the meter belongs to your landlord.
For more clarity on this, kindly speak to your landlord, who can then esculate the matter further with us.
Kind Regards
IdealPrepaid Management
We are extremely sorry to hear about your experience with us.
Please take note that IdealPrepaid does not determine the rate that you are paying, but the landlord/managing agents and/or the body corporates.
We therefore recommend that you speak to your landlord regarding the rates you are paying. We, unfortunately, have no control over the usage and am unable to take anything from you as the meter belongs to your landlord.
For more clarity on this, kindly speak to your landlord, who can then esculate the matter further with us.
Kind Regards
IdealPrepaid Management
IdealPrepaid's reply11 Feb 2019, 15:51
Official
Dear thandykh,
We are extremely sorry to hear about your experience with us.
Please take note that IdealPrepaid does not determine the rate that you are paying, but the landlord/managing agents and/or the body corporates.
We therefore recommend that you speak to your landlord regarding the rates you are paying. We, unfortunately, have no control over the usage and am unable to take anything from you as the meter belongs to your landlord.
For more clarity on this, kindly speak to your landlord, who can then esculate the matter further with us.
Kind Regards
IdealPrepaid Management
We are extremely sorry to hear about your experience with us.
Please take note that IdealPrepaid does not determine the rate that you are paying, but the landlord/managing agents and/or the body corporates.
We therefore recommend that you speak to your landlord regarding the rates you are paying. We, unfortunately, have no control over the usage and am unable to take anything from you as the meter belongs to your landlord.
For more clarity on this, kindly speak to your landlord, who can then esculate the matter further with us.
Kind Regards
IdealPrepaid Management
TK
Thandy K's updateReviewer Update
11 Feb 2019, 16:26Just as i expected, the same defense you give to everyone. That's the thing, You are fooling everyone including the Landlord. you think I have not spoken to the landlord about this? And guess what. They are just as clueless as I am. but then again that's how you make money. I bet when the landlord gets to contact you, you will find a different excuse to give them. I wish this landlords gets to see these reviews and stop using your services. You **** people and use them as an excuse.
TK
Thandy K's update11 Feb 2019, 16:26
Reviewer Update
Just as i expected, the same defense you give to everyone. That's the thing, You are fooling everyone including the Landlord. you think I have not spoken to the landlord about this? And guess what. They are just as clueless as I am. but then again that's how you make money. I bet when the landlord gets to contact you, you will find a different excuse to give them. I wish this landlords gets to see these reviews and stop using your services. You **** people and use them as an excuse.
IdealPrepaid's replyOfficial
11 Feb 2019, 16:38Dear thandykh,
As mentioned before, please ask your landlord to make contact with us.
We will gladly speak to him/her.
Kind Regards
As mentioned before, please ask your landlord to make contact with us.
We will gladly speak to him/her.
Kind Regards
IdealPrepaid's reply11 Feb 2019, 16:38
Official
Dear thandykh,
As mentioned before, please ask your landlord to make contact with us.
We will gladly speak to him/her.
Kind Regards
As mentioned before, please ask your landlord to make contact with us.
We will gladly speak to him/her.
Kind Regards