VM
Vuyelwa M
1 reviews | Active since Aug 2014
28 Jun 2023, 18:15
Bought prepaid water but have not received my voucher despite calling to follow-up
I am really frustrated with Ideal right now. I bought water on Tuesday and did not receive my voucher. I made the first phone call on Wednesday and was promised that my voucher will be sent to me within 30mns. I called again an hour or so later and was promised that it'll be sorted in 5mns. I have still not received my voucher and need to use my water. Can my query be resolved asap please.
Helpful (0)
Replies (8)0
Replies (8)
IdealPrepaid's replyOfficial
28 Jun 2023, 19:53Hi Vuyelwa
We apologize for the inconveniences. We are investigating this matter once we get all the findings we will get back to you at our earliest convenience.
Ideal Prepaid Management
We apologize for the inconveniences. We are investigating this matter once we get all the findings we will get back to you at our earliest convenience.
Ideal Prepaid Management
IdealPrepaid's reply28 Jun 2023, 19:53
Official
Hi Vuyelwa
We apologize for the inconveniences. We are investigating this matter once we get all the findings we will get back to you at our earliest convenience.
Ideal Prepaid Management
We apologize for the inconveniences. We are investigating this matter once we get all the findings we will get back to you at our earliest convenience.
Ideal Prepaid Management
IdealPrepaid's replyOfficial
29 Jun 2023, 10:38Dear Vuyelwa
We tried calling you and sent you an email. Please furnish us with your meter number, purchase amount so we can resolve this for you. Apologies once again
We tried calling you and sent you an email. Please furnish us with your meter number, purchase amount so we can resolve this for you. Apologies once again
IdealPrepaid's reply29 Jun 2023, 10:38
Official
Dear Vuyelwa
We tried calling you and sent you an email. Please furnish us with your meter number, purchase amount so we can resolve this for you. Apologies once again
We tried calling you and sent you an email. Please furnish us with your meter number, purchase amount so we can resolve this for you. Apologies once again
VM
Vuyelwa M's updateReviewer Update
29 Jun 2023, 11:53I supp**** all the requested information to Amedeo more than an hour ago and I am still waiting. Can you please sort this asap.
VM
Vuyelwa M's update29 Jun 2023, 11:53
Reviewer Update
I supp**** all the requested information to Amedeo more than an hour ago and I am still waiting. Can you please sort this asap.
IdealPrepaid's replyOfficial
29 Jun 2023, 11:55Hi Vuyelwa, we will kindly advice you in a moment.
IdealPrepaid's reply29 Jun 2023, 11:55
Official
Hi Vuyelwa, we will kindly advice you in a moment.
VM
Vuyelwa M's updateReviewer Update
29 Jun 2023, 12:14It is so amazing how quick you take to respond to a HelloPeter complaint but do not show the same commitment in responding to private messages that do not attract audience. It took you 2mns to respond to my public complaint but you have failed to respond to my email sent almost 2hrs ago. By the mere fact that a client will resort resort to complaining publicly is an indication of how unhappy they are about the service being provided. In this case, it seems there is a communication breakdown between your customer service consultants and the department that is responsible in resolving issues because the customer services agent will not promise a 5mns TAT if that's not what has been communicated to them. Because of this untruthful communication, we as customers are affected. Be transparent and manage our expectations in a reasonable manner.
VM
Vuyelwa M's update29 Jun 2023, 12:14
Reviewer Update
It is so amazing how quick you take to respond to a HelloPeter complaint but do not show the same commitment in responding to private messages that do not attract audience. It took you 2mns to respond to my public complaint but you have failed to respond to my email sent almost 2hrs ago. By the mere fact that a client will resort resort to complaining publicly is an indication of how unhappy they are about the service being provided. In this case, it seems there is a communication breakdown between your customer service consultants and the department that is responsible in resolving issues because the customer services agent will not promise a 5mns TAT if that's not what has been communicated to them. Because of this untruthful communication, we as customers are affected. Be transparent and manage our expectations in a reasonable manner.
IdealPrepaid's replyOfficial
30 Jun 2023, 14:40Dear Vuyelwa
Once again we apologize for the delays, this is being addressed.
Trust that your token was received.
Regards
IdealPrepaid Management
Once again we apologize for the delays, this is being addressed.
Trust that your token was received.
Regards
IdealPrepaid Management
IdealPrepaid's reply30 Jun 2023, 14:40
Official
Dear Vuyelwa
Once again we apologize for the delays, this is being addressed.
Trust that your token was received.
Regards
IdealPrepaid Management
Once again we apologize for the delays, this is being addressed.
Trust that your token was received.
Regards
IdealPrepaid Management
VM
Vuyelwa M's updateReviewer Update
30 Jun 2023, 16:35Yes I received the voucher. Thank you.
VM
Vuyelwa M's update30 Jun 2023, 16:35
Reviewer Update
Yes I received the voucher. Thank you.
IdealPrepaid's replyOfficial
02 Jul 2023, 11:27Thank you for your feedback
IdealPrepaid's reply02 Jul 2023, 11:27
Official
Thank you for your feedback