EJ
EBRAHIM J
1 reviews | Active since Jan 2015
05 Aug 2020, 13:07
Bill not sent
I called the call center twice already to ask them to email me my statement as I am charged my gas and water on my prepaid meter and I would to have a look at my bill as I cannot pay for something without seeing the bill. I have asked them to email me my previous as well as current bill twice and I am yet to receive a response
Helpful (0)
Replies (6)0
Replies (6)
IdealPrepaid's replyOfficial
05 Aug 2020, 13:37Dear Ebrahim,
We would like to extend our sincerest apologies for the negative experience that you had.
Our Customer Service Manager, Amedeo Milo, has been in contact with you and will be in acting on our behalf.
Kind Regards
IdealPrepaid Management
We would like to extend our sincerest apologies for the negative experience that you had.
Our Customer Service Manager, Amedeo Milo, has been in contact with you and will be in acting on our behalf.
Kind Regards
IdealPrepaid Management
IdealPrepaid's reply05 Aug 2020, 13:37
Official
Dear Ebrahim,
We would like to extend our sincerest apologies for the negative experience that you had.
Our Customer Service Manager, Amedeo Milo, has been in contact with you and will be in acting on our behalf.
Kind Regards
IdealPrepaid Management
We would like to extend our sincerest apologies for the negative experience that you had.
Our Customer Service Manager, Amedeo Milo, has been in contact with you and will be in acting on our behalf.
Kind Regards
IdealPrepaid Management
EJ
EBRAHIM J's updateReviewer Update
05 Aug 2020, 13:38Thank you for the speedy response
EJ
EBRAHIM J's update05 Aug 2020, 13:38
Reviewer Update
Thank you for the speedy response
IdealPrepaid's replyOfficial
05 Aug 2020, 13:44Only a pleasure Sir.
IdealPrepaid's reply05 Aug 2020, 13:44
Official
Only a pleasure Sir.
IdealPrepaid's replyOfficial
10 Aug 2020, 20:21Good Evening Sir.
Please allow me to follow up with Amedeo in the morning regarding this.
Kind Regards
Please allow me to follow up with Amedeo in the morning regarding this.
Kind Regards
IdealPrepaid's reply10 Aug 2020, 20:21
Official
Good Evening Sir.
Please allow me to follow up with Amedeo in the morning regarding this.
Kind Regards
Please allow me to follow up with Amedeo in the morning regarding this.
Kind Regards
EJ
EBRAHIM J's updateReviewer Update
13 Aug 2020, 11:21Thanks amedeo for addressing my issue and resolving it timeously, the issue was due to an incorrect email address which has been sorted out
EJ
EBRAHIM J's update13 Aug 2020, 11:21
Reviewer Update
Thanks amedeo for addressing my issue and resolving it timeously, the issue was due to an incorrect email address which has been sorted out
IdealPrepaid's replyOfficial
13 Aug 2020, 15:19Dear Ebrahim,
We are happy to know that this has now been resolved and cleared up.
Could we kindly ask if you would mind to edit your star rating, of us ?
Kind Regards
IdealPrepaid Management
We are happy to know that this has now been resolved and cleared up.
Could we kindly ask if you would mind to edit your star rating, of us ?
Kind Regards
IdealPrepaid Management
IdealPrepaid's reply13 Aug 2020, 15:19
Official
Dear Ebrahim,
We are happy to know that this has now been resolved and cleared up.
Could we kindly ask if you would mind to edit your star rating, of us ?
Kind Regards
IdealPrepaid Management
We are happy to know that this has now been resolved and cleared up.
Could we kindly ask if you would mind to edit your star rating, of us ?
Kind Regards
IdealPrepaid Management