Bad Service Ideal Prepaid

Good day,

I would like express my absolute dissatisfaction with the service or assistance I have been getting from Ideal Prepaid staff specifically David, Claudia and Lilian. I was told to follow a procedure where my landlord send written communication to Ideal prepaid so that I can be paid, I did that but till today I have not been paid.

Lilian told me yesterday that after speaking to her seniors, my refund will be paid today 24/12/2019 however when I did a follow up on email, there was no response to that email, I then followed up with a call where I spoke to Portia who told me that my case is with her manager who is not in the office/knocking off at 15H00.

Then I got a call from Claudia who told me that her manager gave the case to her, the resolution is that I will get my refund in January 2020 which was a big shock for me, she also said her colleague Lilian was incorrect to tell me I will be paid on the 24/12.2019. I then followed what she was saying and asked how much I will be paid, she said my landlord will decide what he pays me, imagine that answer, I paid R1500.00 now someone is just going to decide how much they pay of which it is exactly what I was avoiding by requesting ideal prepaid to pay directly to me.

Right now I have no idea where I stand, I don't have electricity at my house, I don't know if I will be refunded my money, how much will be paid and who will pay me, but I am sure I paid Ideal Prepaid an amount of R1500.00.

All that happened is that I bought for their meter which was incorrect, having meant to buy for my Tshwane meter, they just needed to refund me so that I can buy for the correct meter.

Regards

Simphiwe