kM
khanyisile M
1 reviews | Active since Jul 2016
30 Apr 2020, 23:13
Bad service- exploitation
I requested for a day to day breakdown of my water usage from the company as I believe that they charge me even when I am not in the complex and to date have not received it. When I query the matter all the agents give me the same bill with no breakdown. Some tenants pay R90/R100 for water but I pay R400. I am always told about the hot water premium. This is pure exploitation
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IdealPrepaid's replyOfficial
03 May 2020, 21:52Dear khanyisile M,
We sincerely apologise for this not being resolved as yet.
However, we would need to investigate the matter. Please take note, that we take instructions from the landlord, sonyou will probably be asked to contact them directly.
Nevertheless, this will be esculated to Management and they will be in touch with you in the morning.
Kin Regards
IdealPrepaid Management
We sincerely apologise for this not being resolved as yet.
However, we would need to investigate the matter. Please take note, that we take instructions from the landlord, sonyou will probably be asked to contact them directly.
Nevertheless, this will be esculated to Management and they will be in touch with you in the morning.
Kin Regards
IdealPrepaid Management
IdealPrepaid's reply03 May 2020, 21:52
Official
Dear khanyisile M,
We sincerely apologise for this not being resolved as yet.
However, we would need to investigate the matter. Please take note, that we take instructions from the landlord, sonyou will probably be asked to contact them directly.
Nevertheless, this will be esculated to Management and they will be in touch with you in the morning.
Kin Regards
IdealPrepaid Management
We sincerely apologise for this not being resolved as yet.
However, we would need to investigate the matter. Please take note, that we take instructions from the landlord, sonyou will probably be asked to contact them directly.
Nevertheless, this will be esculated to Management and they will be in touch with you in the morning.
Kin Regards
IdealPrepaid Management