Bad service

So on the 2nd May I bought R800 electricity and it was finished in 6 days,that time I've been living in this complex for 10 years and it has never happened before. I called @IdealPrepaid and explained my situation, I spoke to different consultants and one that I can never forget his name Thabang Mokoena. This guy was extremely rude to me and never even wanted to assist me, he kept on making assumptions that I could be leaving my heater on the whole night and Geyser. When I told him that I'm not even always home and I don't own a heater he told me that he doesn't stay with me so he can't confirm that. He insisted that I have to pay R650 call out fee, which I'm not liable for and when I was telling him that it's not possible that I'm the one who must pay that and not the body corporate or the landlord, guy was talking over me. OK fast forward @IdealPrepaid sent a technician and he found out that the meter was faulty and it was replaced after 2 weeks of not having electricity. I would buy R100 everyday and it would just disappear in a day, only last week Wednesday they sent a tech with a new meter after spending close to R1500 on electricity before the 15th even. On Thursday I called to complain and told them to reimburse me the money and that action must be taken against Consultants like Thabang Mokoena,they took my numbers to trace all calls I've made to them. They've been calling me everyday saying we are still working on the matter till today nothing has been done and I see they thought I was bluffing wen I said I'm gonna go to social media with this, I think they even buying time for me to calm myself down. #IdealPrepaid @Idealprepaid you need to train your staff on how to speak with customers and have the sense of urgency. I'm not happy with how y'all are doing things sham.