NM
Nati M
1 reviews | Active since Jul 2015
08 Sept 2015, 12:00
Bad service
I would really appreciate if the manager from iDeal prepaid can assist me because I'm really frustrated with the service. I'm glad that everyone at iDeal prepaid goes home to a warm cooked meal and washes up in warm water I wish the same service was provided to me the same Value I put in for my money. I've made payments and payments to iDEAL prepaid but it seems like I'm feeding a scheme hoping for service.
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Replies (1)
IdealPrepaid's replyOfficial
23 Oct 2015, 10:31Hello naty1987,
We value your comments made as this makes us strive for better service.
We have tried via e-mail to make contact with you regarding this matter.
The feedback received from the Service Department was that they spoke to you telephonically. The arrears on the account was cleared in September 2015 and that you were issued with a free token.
I hope that this has now been resolved for you and that you are able to forgive us for the inconvenience caused on our part.
We wish you a pleasant day and weekend.
Kind Regards
Ideal Prepaid Service Team
We value your comments made as this makes us strive for better service.
We have tried via e-mail to make contact with you regarding this matter.
The feedback received from the Service Department was that they spoke to you telephonically. The arrears on the account was cleared in September 2015 and that you were issued with a free token.
I hope that this has now been resolved for you and that you are able to forgive us for the inconvenience caused on our part.
We wish you a pleasant day and weekend.
Kind Regards
Ideal Prepaid Service Team
IdealPrepaid's reply23 Oct 2015, 10:31
Official
Hello naty1987,
We value your comments made as this makes us strive for better service.
We have tried via e-mail to make contact with you regarding this matter.
The feedback received from the Service Department was that they spoke to you telephonically. The arrears on the account was cleared in September 2015 and that you were issued with a free token.
I hope that this has now been resolved for you and that you are able to forgive us for the inconvenience caused on our part.
We wish you a pleasant day and weekend.
Kind Regards
Ideal Prepaid Service Team
We value your comments made as this makes us strive for better service.
We have tried via e-mail to make contact with you regarding this matter.
The feedback received from the Service Department was that they spoke to you telephonically. The arrears on the account was cleared in September 2015 and that you were issued with a free token.
I hope that this has now been resolved for you and that you are able to forgive us for the inconvenience caused on our part.
We wish you a pleasant day and weekend.
Kind Regards
Ideal Prepaid Service Team