Bad Service

<p>I contacted ideal about their water meter that stopped working and was told that Judith would be the contact person.(I started phoning at about 7.30am and was told she only comes in at 8am).When i phoned at 8.30 they said she was at the clinic.I asked if someone else could handle this and was told no,only she does that.After numourous calls i was put through to what appears to be one of their many supervisors who said she would send the plumber there.It is now 4.45 and no plumber.I phoned again and nobody knows what i'm talking about.Earlier on i was told to e-mail Judith which i did,no response.The tenant staying there has not had water since late yesterday and has small children which i told them about.When i spoke to one of their call center guys i asked them why they can't see to this and i get told because they are just a call center.I told him that i would report this to HelloPeter and he told me to go ahead.I can't understand why only one person is responsible for this sort of thing and can't help wondering what would happen if she gets sick or something for longer than a week.I asked them what i must do to change to another service provider and i get told it takes 30 days for a change over.I would avoid using them as they don't seem to do follow ups,i even had problems when i first started with them.</p>