LY
Lulama Y

1 reviews | Active since Apr 2010

04 Aug 2016, 07:36

bad service

<p>i went to ideal prepaid on monday the 1st. i was assisted by Miranda and she adviced that the meter will be registered in 24 hrs . i asked her as to how am i going to recharge . then she adviced that the meter number on the invoce is my meter number and would only need the unipin then use the meter number to rechrge .i then called the plumber on the 3rd to install the meter but to our suprise we couldnt recharge after . i called then one guy said the is something that he doesnt understand with my meter and he will get back to me in 15min but he never did. i then called again then got through to some lady(Khaya ) who adviced that the meter is not registerd and got cut off by airtime. i called again and got through a guy that was so rude to me and adviced me to talk to miranda on momday as they is no one to assist me on registering side as the is something wrong with my banking details.my plumber had to take out the meter now as we didnt have water .i called this morning and spoke to michael who says now my meter is registerd . i only gave him my name as i didnt have the meter with me . now i m confused and frustrated as now i have to pay the plumber agin for installation and not even sure that i will be able to recharge . i have attached the invoice from Miranda .</p>

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Replies (2)
IdealPrepaid
IdealPrepaid's reply04 Aug 2016, 11:09
Official

Good Day Lulamay,

We apologise sincerely for your bad experience. We would like to, however, resolve this matter for you in a professional matter.

Please allow me to investigate this matter and esculate it to the correct department and i will get back to you.

Kind Regards

Ideal Prepaid Group

IdealPrepaid
IdealPrepaid's reply18 Aug 2016, 15:24
Official

Good Afternoon Lulamay,

I have investigated this matter and will be giving you a call in the morning to discuss and resolve this matter with you.

Warm Regards

Ideal Prepaid Team