Awful service

<p>Last year in June 2016, I paid for the purchase and installation of two water prepaid sub-meters. I was dealing with a lady called Luby from Idealprepaid. The meters were meant to be installed at my two properties in Booysens. The installation was scheduled and only found out on the installation date that the meters brought were "wall" meters instead of "ground" meters which were suitable for my two properties. I was asked to to-up the deposit for tthe ground meters, which I did. That was the last time I heard from Ideal prepaid. I tried on several occussions to find out progress, without joy. The last follow-up was on the 9th of January when i was put through to a lady called Judith. She promised to investigate and revert within a week. Nothing happened within an week so I follow-up by email sometime on the 24th of January and she promise me that she had not forgotten about me but she was busy with month end processes for installers. I my next follow-up last week my email bounced back. I am fed-up!! </p>