Aa
Amin ally.amin
1 reviews | Active since Feb 2026
08 Feb 2026, 22:07
After a payment made at 18h41,I receive a voucer at 22h03
After a payment made at 18h41,I receive a voucer at 22h03. I made several calls, also sent proof of payment to no avail. Disappointed really, poor service delivery. Ps. Escalate and have this resolved. A big thanks to Nicolas, excellent people skills.
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IdealPrepaid's replyOfficial
09 Feb 2026, 06:39Dear Amin
We apologise for your experience and thank you for letting us know. There was a system issue that affected vending platforms across multiple suppliers unfortunately.
We always attempt to get the issues resolved as soon as possible, we will investigate your case too to determine if it fell in the scope of downtime and address where necessary.
Best regards
IdealPrepaid Management
We apologise for your experience and thank you for letting us know. There was a system issue that affected vending platforms across multiple suppliers unfortunately.
We always attempt to get the issues resolved as soon as possible, we will investigate your case too to determine if it fell in the scope of downtime and address where necessary.
Best regards
IdealPrepaid Management
IdealPrepaid's reply09 Feb 2026, 06:39
Official
Dear Amin
We apologise for your experience and thank you for letting us know. There was a system issue that affected vending platforms across multiple suppliers unfortunately.
We always attempt to get the issues resolved as soon as possible, we will investigate your case too to determine if it fell in the scope of downtime and address where necessary.
Best regards
IdealPrepaid Management
We apologise for your experience and thank you for letting us know. There was a system issue that affected vending platforms across multiple suppliers unfortunately.
We always attempt to get the issues resolved as soon as possible, we will investigate your case too to determine if it fell in the scope of downtime and address where necessary.
Best regards
IdealPrepaid Management