service disaster

<p>Order placed and paid 11/8/16 - delivery within 10-12 days. After numerous telephonic follow ups receiving the same stock answer "will follow up with supplier" refund request form received. 22/9/16 completed form and returned via e-mail. 23/9/16 e-mail received from iDealDirect that item had been sourced and would be despatched as soon as received from supplier. Stock was expected within 24-48 hours from supplier as advised by iDealDirect. Despite numerous follow ups still awaiting delivery. Phoned to query order and once again received stock response "will follow up with supplier and call back" which they never do, I have to follow up with them.</p>