IdealDirect - Below substandard products and after sales customer service.

This company should not be allowed to continue to operate. They are inefficient, *********, ***** and theives.

I placed an order on 24 May 2019 and had to keep enquiring as where my order is until finally it was delivered on 31 May 2019.

One of the product had been replaced with a cheap nasty variant. I had not agreed to replacement of products. On advising their customer division on the same day of delivery, I was informed that the courier would collect. This didn't happen until 10 June 2019.

Since then I have been given the run around about a refund. I send bank details and then get told I have not done so. I get told to look at my bank account as the refund has been done. I ask for proof of payment and then get told and I quote:-

"Hi

I just investigated this with the accounts department and I was informed that unfortunately a refund can not be processed because you already have a R100.00, yes we can credit you the full amount but we cannot refund you. If you insist on the refund, it will be R100,00 less.

Kind Regards

This was the email sent to me today 25 July 2019.

Really? What are they crediting? There is no account system with them. Do they really think I will buy any thing from them again, ever? A R100 what? The discount I received on the entire purchase? Well what about all my frustration and interest paid on the money they have of mine.

I have now agreed for them to deduct their R100.00 discount and refund the balance into my banks account.

Please do not buy any thing from this company, no matter how good the deal looks. Their products are substandard/cheap and if you need to return anything, you will not see your money for a long time, if ever. They give online companies a very very bad name.

Aweful, aweful company.