Extremely angry and unsattisfied customer!!!!!

<p>I ordered a special on this site, 2 for 1 and I had to follow up to find our where my order is. Eventually I was told, by the manager that there was a problem with stock from the suppliers and they will credit me. How can you advertise falsely and let my payment go through whileI am looking forward to receiving this parcel as it was a gift for my daughter for her doggies?! On top of it all, the manager never ever got back to me when I called and he was busy, he would always say I will reply to your email or I will call you back and never did! If management cant cope, no wonder there are so many mistakes. Finally, I asked if there are no other products similar to what I had ordered and he said there was and he would email me, of course he never did and I had to call him again to ask about the email. I got the email after that and I was going to receive 2 of these items for the same price, I was happy and thanked him for helping me but, he when I called him again to find out whats the delay he said that this supplier also never have stock but what he managed to do was get me 1 of the others I initially ordered and 1 that the second supplier also had no stock of. So, I waited. I Recieved a call yesterday from the courier guys to tell me they cannot find my house, it was then discovered that these guys are delivering my parcel in Cape town when I stay in Pietermaritzburg!!! I then call this lazy manager again but he was on a call and someone else assisted me and said he will called me back. After I stressed to her, please make sure he calls me back because he always says he will and never does. Till now I did not receive a call so I had to call him again, the usual. I asked him if he got my message he said he did but on his system it shows it was loaded in the car,I also received the link so I told him yes, it was but after that it states delivery exception-address problem. I am also a manager and as a manager, shouldnt you know these things and not be told how to do your job? I have finally received an email from him where I have been cc'd in on an email with my correct address. I really do hope I receive my parcel and there are no further delays.</p> <p> </p> <p>I will never buy from idealdirect again! I have already informed the person that introduced me to this site of the poor service and incompetence so that herself and all the others she has told never buy from you them again!</p> <p> </p> <p> </p>