Excuses and not refunding money

I am highly disgusted with the service at Ideal direct. On the 29th of August, I purchased a JVC TV and paid for it using my debit card. On the 1st of September i received an email to say there is no stock and I needed to complete a refunds form which i did and sent back immediately. When i called i was told my refund will be processed by Thursday the 7th of September as all refunds are done once a week. This morning I get to work and i get an email to say that they have been experiencing technical issues and did not refund my money. R2 250 is not a small amount of money and im actually totally disgusted with the pathetic service. Nobody comes back to you unless you call them and i have been calling them since 8am this morning and no one bothers to take my call.