Shocked With After Sales Service

Good Day

I would like to share my experience with Ideal Drive, everything went well up to the point of sale, thereafter we drove the car for the first time, and tested everything on the car. We noticed that the mirror of the car was broken which was not disclosed and we notified the sales agent immediately. Ideal Drive came back and said that there was a backlog of 'months' to get the part. We then phoned Volvo, and they said you can phone and order the mirror and you will have it in 2 days. Needless to say, this never happened. Ideal Drive only took the car in a month and a half later to get it fixed, and to top it all off, we got the car back with scratches and a paintjob that was not there before we gave the car to them. Ideal Drive's response to this was that it could have been anyone that caused the damage (Even saying it was us that caused the damage). And they also stated that they have got nothing to do with the repairer. My Question is, who did we give the car to?? It was in their possession. I would not recommend Ideal Drive at all, totally shocked !! We also brought this to the management's attention, who has still not provided feedback.