ICT Auto Renault kempton park

Poor service at Renault Kempton Park

The service at Renault Kempton Park is absolutely unacceptable. I will never take my car there again, and I will strongly discourage anyone from doing so. I took my car in on Friday, 7 November 2025 for a routine annual service and was assisted by Nonkululeko Mabona. Later that day, she called to say the wiper blades were worn and needed to be replaced. I agreed and informed her that the car is covered by a maintenance plan. She requested the details, which I emailed to her at 9:30 AM. In the afternoon, she called again to say the car was ready for collection but claimed I had not sent the maintenance plan details. I disputed that, and after checking, she admitted the email had come through. She then said they didn’t have wiper blades in stock but promised to call me the following week to bring the car in for replacement a process that would supposedly take only thirty minutes. She never called. On Wednesday, 12 November, Renault Head Office contacted me for a service rating. I told them I could only rate them a four because I was still waiting for Nonkululeko’s call. I also mentioned that I had called her on Tuesday, 11 November, left a message, and never received a callback. Within five minutes after that call from Head Office, she suddenly called to apologize and asked me to bring the car in on Thursday, 13 November for the wiper blade replacement. I agreed. However, she then insisted I pay a deposit, even though I had already sent her the maintenance plan details. When I reminded her of this, she claimed she had not received it and asked me to resend it which I did immediately. Shortly afterward, I received an SMS confirming my appointment for Thursday before 8:30 AM. I arrived at 7:50 AM, only to find that they had not done the required administrative work and had not even contacted the maintenance service provider. I was told to wait while they tried to make contact, but was also informed that they would not work on the car until they were paid and, to make matters worse, they still did not have wiper blades in stock and could not say how long it would take. At that point, I had had enough. I took my car and left. The level of incompetence, poor communication, and disregard for customers at Renault Kempton Park is disgraceful. The staff are disorganized, unreliable, and completely indifferent to customer satisfaction. They are, without a doubt, the worst service centre I have ever dealt with.