Poor Customer service

I received a call from this company beginning of July with regards to my fnb momentum pension fund scheme. I was sent documents to fill out and was told to add additional docs as well. I was promised that the whole process would take approximately 8 weeks. It's over 8 weeks now and nothing. My emails get ignored and their call centre is always busy. These people's customer service s****s are APPALLING and ABYSMAL. In a world full of ********** etc no feedback and delays or no communication leads to client suspicion and apprehension.When I worked with clients documents and stuff I would make a conserted effort to keep the clients in the know as to what's going on and received many compliments and praises for my efficacy! For someone like myself who knows how to administer proper client services....The fact that I'm being treated this way is thoroughly galling.