gB
gerald B

1 reviews | Active since Dec 2011

18 Jun 2019, 11:03

Is ICS, Interactive Credit Solutions, a Durban based company, just another ****?

Last year I noticed money being debited from my bank account for a company I didn't recognise. The descriptor was just 'ICS Member'. I couldn't place the name or link it to any service I had received. When I saw the debit again I went to my bank and asked them who it was. They couldn't find the name but reversed the transaction. Bering buys at the time I don't follow through on finding out the identity of the company and so I put the issue on the back burner. Recently I noticed the debit again. This time the bank traced the debit to ICS, based in Durban. I called them and found out what they supposedly offer - services I had never used. After asking the 'agent' to stop the debit order which he assured me was done, I did remember such a company calling me out of the blue, as they do, and trying to sell me their services over a year ago. I don't recall the details of the conversation, but as the agnate had invited me to do, I could visit their office in Durban to listen to the recording of the conversation which they say proves I signed up for their service. Is it even legal to cold call people and use the calls as binding contracts? Whatever the case may be, I don't recall signing up for their 'services' and I still don't know what they actually do - listing their services as 'legal assist', 'holiday assist', student assist' etc. So now I am still trying to end their debit orders from my account which amount to R398 per month - for NO SERVICES RENDERED! And when I called them again this morning, I was told by the 'receptionist' that she was putting me through to their accounts department - the transfer simply ended in a silent line with no-one on the other end. It seems very likely to me that ICS, Interactive Credit Solutions, a Durban based company, is just another ****. I am in the process of finding legal advice to get all my money back and expose them as **********.

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Replies (2)
Ics Credit
Ics Credit's reply18 Jun 2019, 11:58
Official
Good Morning 

Thank you for raising your concerns.

Please be advised as discussed we are currently working on your query and feedback will be provided accordingly.

Should you require any further assistance , please do not hesitate to contact us.

Interactive Credit Solutions *** 


Ics Credit
Ics Credit's reply28 Jun 2019, 09:17
Official
 Good Morning 

Trust you are well,

Please note your query has been sucessfully resolved , as discussed with you.

Thank you for your time and patience.

Should you require any further assistance please do not hesitate to contact us.

Interactive Credit Solutions
 ********** 776