Ics ***** debit order

An amount of R149 was debited from my capitec account on the 30th of June I called nupay and was advised that ics debited ... I called ics and the lady I spoke to could not provide all the answers I needed.. I told her I never agreed to anything with them she says on the system it shows I was called and I agreed to jou them. I asked for the name of the agent who called me, she could not provide, I asked for the recording which she failed to provide and dropped the call on me, I called back and spoke to goodness who promised to call back I asked if she needed my ID she said no how is she going to get information without my ID? I want my money back.

Name: zandile Pamela gumede Contact: ***