Unfair treatment

Item: ICESA Education
Rating: 1

Good Afternoon, I was at the Matric School in Field Street, Durban on Monday the 27th February 2017. The reason for the visit was to de register my Daughter as she will be going to Her Gran in England. I was told to go the the Main Campus in Smith Street (Durban) for this to happen. I went to the Campus and was asked to write a letter to this effect. This letter was handed in to the Manager along with the receipts of payment. I was duly promised that they will send this to the Legal department and send me an email confirming To date I have not received and email at all. She only spent 2 (two) days Wednesday and Thursday - 22nd and 23rd February) at the Matric School. I wrote a letter (which was dated) on the 27th February 2017. As per the Consumer Protection Act I have 5 working days to rescind the contract. This was duly done on the 4th day. The Consumer Protection Act 68 of 2008 (CPA) which came into effect on 31 March 2011. The primary aim is to provide for protection to consumers. Section 16 (3) of the CPA provides that a consumer may cancel an agreement without any reason. The consumer should only within 5 days from the date of the transaction or agreement; or from the date that the goods, which was the subject of the transaction, has been delivered to the consumer; give a written notice to this effect to the supplier. In other words, if the goods were delivered on a date after the closing of the agreement, the five-day cooling-off period starts to run from the date on which the goods were delivered, and not from the date on which the agreement was concluded. A supplier must then refund any payments received from the consumer in terms of the agreement within 15 days after he/she has received the notice of cancellation to the consumer and the consumer must return any or all goods received from the supplier to the supplier. Where a contract is revoked, the seller must be refund the full amount or any deposit to the purchaser within 10 days from the date the notice of cancellation was delivered by the purchaser. An additional statute providing for a cooling-off period is the National Credit Act, 34 of 2005 (NCA). The NCA limits the right to a cooling off period to leases and installment agreements incurred on a place other than the registered premises of the credit provider. The credit consumer will then have 5 days after he signed the contract to cancel it. In order to cancel the credit agreement the consumer must give a written notice to this effect to the credit provider as well as any goods, if any was received, must be returned to the credit provider. The credit provider must, within 7 days of receipt of the notice refund the consumer any deposits made by the credit consumer. Therefore I require a full refund of the R5500.00 (Five thousand five hundred rand) paid into my bank account. Hoping to hear from you soon, Pamela Cyfert **********

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